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Refund Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase, provided that the following criteria are met.

  1. We accept returns for items that do not have a crotch or stockings included. Examples of items we accept returns on are t-shirts, bras, garter belts, babydolls
  2. We do accept returns on items that include a crotch or stockings IF we send you a damaged product.
  3. We will accept returns if the following conditions are met: original condition, original packaging, No signs of wear (deodorant, marks from tan, or any other personal stains). Used products, or products damaged by the customer, will not be eligible for refund.
  4. Our refund policy lasts 14 days. If you request a refund within 14 days of receiving the order and all the above conditions are met, we will accept your refund.
  5. If the product does not meet the above-mentioned conditions, we will notify the customer that the refund has been rejected. In case the item has already been shipped to us, the customer can either choose to have the product shipped back at their expense or have the product discarded.

Procedure:

  1. Request your Return by emailing support @ lustnerd.com (or filling out the form below) with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.
  2. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  3. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund confirmation will be emailed to the email address you used when making your original purchase.
  4.  

Request Refund Form

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. The average refund processing time is 7 days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this, and you still have not received your refund yet, please contact us. 

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at LustNerd.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Who pays the return cost?

If we send you a damaged item or the wrong size, we will pay for the return.
In all other cases, the customer is responsible for paying the return costs.

Shipping Policy

Processing time: 2-4 business days

Average shipping time: 7-14 business days

Shipping can take up to 25 business days due to international shipping.

We ship to the US, Canada, Australia, Mexico

$3.99 shipping fee on orders below $50

Free shipping on orders above $50 (after coupons are applied)

We work with international suppliers. Multi-item orders might come in separate packages.

See our Shipping Policy for all details.

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